Refund policy
Return & Refund Policy
Last updated: 03/03/2026
At Nam Nam Sweet, we take pride in delivering fresh, high-quality products. As we sell perishable food items (including chocolates and sweets), our return policy differs from non-food retailers.
No Returns or Exchanges
Due to the perishable nature of our products and for food safety and hygiene reasons:
All sales are final.
We do not accept returns or exchanges on any food or edible items once the order has been delivered.
This includes (but is not limited to):
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Chocolates
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Sweets
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Baked goods
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Any edible or perishable products
Once delivered, these items cannot be restocked or resold.
Damaged, Defective, or Incorrect Orders
In line with UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection, you are entitled to a remedy if your order arrives:
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Damaged
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Defective
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Incorrect (wrong item received)
How to Report an Issue
Please contact us within 24 hours of delivery at:
📧 kurtoskalacstrading@gmail.com
Include:
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Your order number
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Clear photos of the product and packaging
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Brief description of the issue
Resolution Process
After reviewing your claim, we will, where applicable:
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Send a replacement, or
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Issue a refund, or
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Provide store credit
The resolution method will be determined based on the nature of the issue and product availability.
⚠️ Claims submitted after 24 hours from delivery may not be accepted due to the perishable nature of the products.
Order Inspection
Customers are responsible for inspecting their order immediately upon delivery. Failure to report any issues within the stated timeframe may result in the claim being declined.
Order Cancellations
Orders may be cancelled only before dispatch.
Once an order has been processed or shipped, it cannot be cancelled.
To request a cancellation, contact us immediately at:
📧 kurtoskalacstrading@gmail.com
Contact Us
For any questions about this policy, please contact: