Terms of service

TERMS OF SERVICE

Effective Date: 03/03/2026

OVERVIEW

Welcome to Nam Nam Sweet. The terms “we”, “us” and “our” refer to Nam Nam Sweet.

Nam Nam Sweet operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Services.

These Terms are governed by the applicable laws of the United Arab Emirates (UAE).

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old or the legal age of majority in the UAE.

  • All information you provide is accurate, current, and complete.

  • You are responsible for maintaining the confidentiality of your account.

You may not transfer or sell your account to any third party.

SECTION 2 – OUR PRODUCTS

We strive to display products as accurately as possible. However:

  • Product colors and appearance may vary by device.

  • Product descriptions may change without notice.

  • We reserve the right to limit quantities or discontinue products.

Nothing in this section affects your statutory rights under UAE Consumer Protection Law (Federal Decree-Law No. 15 of 2020).

SECTION 3 – ORDERS

Your order constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order

  • Cancel orders in case of pricing errors, suspected fraud, or stock issues

An order is only confirmed after:

  1. Payment is successfully processed, and

  2. You receive an order confirmation email.

Your purchases are subject to our Refund Policy.

You confirm purchases are for personal use only, unless otherwise agreed.

SECTION 4 – PRICES AND VAT

  • All prices are shown in UAE Dirhams (AED) unless stated otherwise.

  • Prices may change without notice.

  • VAT (5%) will be applied where applicable in accordance with UAE Federal Tax Authority regulations.

  • Shipping, customs, and import duties (if any) are additional unless stated otherwise.

You agree to provide accurate billing and payment information.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Courier companies

  • Customs clearance

  • Force majeure events

Risk of loss transfers to you upon delivery to the shipping carrier, unless otherwise required by UAE law.

SECTION 6 – INTELLECTUAL PROPERTY

All content on the Services is owned by Nam Nam Sweet or its licensors and is protected under UAE and international intellectual property laws.

You may use the Services for personal, non-commercial use only.

Unauthorized use is strictly prohibited.

SECTION 7 – OPTIONAL TOOLS

Third-party tools are provided “as is” and “as available.”

We are not liable for any issues arising from third-party tools.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites.

Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Nam Nam Sweet is powered by Shopify.

All purchases are made directly with Nam Nam Sweet. Shopify is not responsible for any transactions between you and us.

SECTION 10 – PRIVACY POLICY

Personal data is processed in accordance with:

  • Our Privacy Policy

  • Applicable UAE data protection laws

By using the Services, you consent to such processing.

SECTION 11 – FEEDBACK

By submitting feedback, you grant us a worldwide, royalty-free license to use it.

You confirm that your feedback:

  • Is lawful

  • Does not infringe third-party rights

  • Is not misleading

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders where necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services for:

  • Any unlawful purpose

  • Fraud or misrepresentation

  • Uploading malicious code

  • Violating intellectual property rights

We may suspend or terminate accounts for violations.

SECTION 14 – TERMINATION

We may terminate access to the Services at any time.

Provisions that should survive termination will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available” to the extent permitted under UAE law.

Nothing in these Terms excludes rights that cannot be excluded under UAE Consumer Protection Law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted under UAE law, Nam Nam Sweet shall not be liable for indirect or consequential damages.

This limitation does not exclude liability where exclusion is prohibited under UAE law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Nam Nam Sweet and its affiliates from claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found unenforceable under UAE law, the remaining provisions remain valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Nam Nam Sweet.

SECTION 20 – ASSIGNMENT

You may not assign your rights without our written consent.

We may assign these Terms without notice.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE, unless otherwise required by mandatory law.

SECTION 22 – HEADINGS

Headings are for convenience only.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms should be sent to:

Nam Nam Sweet
Email: kurtoskalacstrading@gmail.com
Trading Name: NAM NAM SWEET CAFE
Address: UMM AL QUWAIN - UAE
Phone: [INSERT PHONE]
Trade License No.: [INSERT]
TRN (VAT): [INSERT]